FAQ

  1. Why do I need a confinement nanny?
  2. What is the different between getting a nanny from us or by yourself?
  3. What are the benefits of booking through Mommycare Confinement Nanny Services?
  4. Do I need to pay agent fee for the services offered?
  5. When should I start to book a nanny?
  6. Do I get to choose the nanny?
  7. Will you recommend me an experienced nanny?
  8. How do you ensure the experience of your nannies?
  9. Can I appoint a nanny whom my friend recommended me?
  10. How do I know whether an agency possess the mandatory Ministry of Manpower License or not?


Why do I need a confinement nanny?

Ample rest after giving birth is crucial. Your health, comfort and happy confinement period are vital. You deserve a confinement nanny to take care of your needs after giving birth. With confinement nanny, you will never have to worry about tiring out your parents, conflict with in laws, getting upset with your maid who is not specialised in handling newborn or even yourself not recovering well. The confinement nanny would prepare suitable post birth healthy confinement meals for you hot from the stove, sharing with you the methods and skills on taking care of your lovely newborn baby.


What is the different between getting a nanny from us or by yourself?

Getting a nanny by yourself means that all the hassle of searching, booking, contact and pick up of the nanny is all done by yourself and hopefully your actual delivery date does not coincide with the nanny’s other arrangement and also hoping nanny will turn up after your delivery as “She Is Your Only Confinement Nanny”.

Instead of booking a nanny with us, you will have a peace of mind and no matter when is your actual delivery date, we will deliver an experienced and caring confinement nanny to your doorstep as we have a big pool of nannies.


What are the benefits of booking through Mommycare Confinement Nanny Services?

By booking through us, you will not have to worry about the trouble and inconvenience to visit us at our office to book. Booking of nanny can be conveniently arranged all at your doorstep. On the other hand, documents, work permit, picking up of nanny will be well take care of by us which leave you with peace of mind. Your comfort and ease are our priority.


Do I need to pay agent fee for the services offered?

No extra fee is needed as it is already inclusive in the pricing that we quote.


When should I start to book a nanny?

We would recommend you to book now in order for us to better match a suitable nanny as every family needs are unique and another good reason is to avoid disappointment as the assignment of our nannies is based on first-come-first-served basis. We have a refund policy in place, whereby you will be entitled to a full refund of your deposit should a miscarriage or pregnancy failure occur with a doctor’s certification. *Administrative charges are still applicable.


Do I get to choose the nanny?

It is tough to have choices of nanny as the delivery date is estimated and we will not know the exact arrival date of you baby. The nanny of your choice may be occupied with another duty. Nevertheless, we will assure you that we will provide a good caring and experienced confinement nanny regardless of  when is your actual delivery.


Will you recommend me an experienced nanny?

Our nannies all posses fruitful years of experience before we select them for an assignment. We give top priority in the service we provide for you and your newborn.


How do you ensure the experience of your nannies?

All our confinement nannies are carefully screened and the related skills and knowledge which include baby care, post-natal care, confinement food cooking, hygiene practices, Chinese herbal and lactation know-how will be assessed accordingly. In addition, all our confinement nannies have gone through an Intensive In-house Confinement Care Training Programme to further enhance their professionalism.

We will call each customer by phone at the end of the confinement period so as to ensure the consistency of our nanny’s performance in order to maintain the high level of service standard.


Can I appoint a nanny whom my friend recommended me?

Yes, we would take your choice into consideration and will let you know if the specific nanny is available but appointed nanny is subject to changes under unforeseen circumstances.


How do I know whether an agency possess the mandatory Ministry of Manpower License or not?

  1. Ask for the Business Registration No.
  2. Ask for the Employment Agency Licence No.
  3. Do check on MOM website http://www.mom.gov.sg and based on the Employment Agency Licence No given, confirm whether it is listed or not.

 

Please call 9739 5078 to speak to our consultant for more details.